Privacy Policy

Pradas Glow LLC ("we," "us," "our") operates pradasglow.com (the "Site") and provides luxury sunless tanning products, mobile spray tan services, professional spray tan tools and solutions, and education programs for spray tan artists. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site, use our services, or communicate with us.

By using our Site or services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following categories of information:

Information you provide to us directly:

Name, email address, phone number, and mailing/billing/shipping address
Account credentials when you create an account
Booking and service preferences (e.g., preferred service date, neighborhood, event type, group size)
Skin tone, undertone, and shade preferences for personalized recommendations
Professional details if you are a licensed spray tan artist (business name, equipment, experience level, current solution brand)
Payment information processed through our secure payment processor (we do not store full payment card numbers)
Communications you send us, including form submissions, voice calls, voicemails, and text messages

Information we collect automatically:

IP address, browser type, device information, and operating system
Pages visited, time spent on the Site, and referring URLs
Cookies and similar tracking technologies (see Cookies & Tracking Technologies section)

Information from third parties:

Information from social media platforms when you interact with our brand
Information from payment processors confirming transactions

How We Collect Information

We collect information when you:

Visit our website
Create an account or place an order
Book a mobile spray tan or other service
Sign up for our email list or text message updates
Submit a contact, training, or pro-artist inquiry form
Speak with us by phone, including conversations with our AI receptionist
Engage with our marketing communications
Participate in courses, trainings, or guides

How We Use Information

We use the information we collect to:

Fulfill orders, bookings, and service requests
Provide and improve our products, services, and customer experience
Process payments and prevent fraud
Send appointment confirmations, reminders, and service-related communications
Respond to your inquiries by email, phone, or SMS
Send promotional offers and updates (only with your consent)
Comply with legal obligations
Protect the rights and safety of our customers and our business

SMS & Communications

When you provide your phone number through our website, an opt-in form, in-person consent, or by initiating contact with us, you consent to receive text messages from Pradas Glow LLC at the number provided. These messages may include:

Appointment confirmations and reminders
Mobile spray tan booking details and prep instructions
Personal follow-ups from Kristyn regarding your inquiry
Order shipping updates
Customer support replies
Occasional promotional offers or new product announcements (only with your separate opt-in consent)

Message frequency varies depending on your interactions with our services. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. Reply HELP for assistance, or contact us at info@pradasglow.com.

Your consent to receive SMS messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Sharing Policy

We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

Service providers who help us operate our business, including payment processors, shipping carriers, GoHighLevel (our primary CRM and communications platform), and Shopify (our e-commerce platform). These providers are contractually required to protect your information and use it only to perform the services we request.
Legal compliance when required by law, court order, or to protect our rights, safety, or property.
Business transfers in the event of a merger, acquisition, or sale of all or part of our business. We will notify you and continue to honor the terms of this Privacy Policy in that event.

SMS opt-in data and consent are never shared with third parties for marketing or promotional purposes. Your phone number and consent record stay with Pradas Glow LLC.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to operate, secure, and improve the Site. These include:

Essential cookies required for cart functionality, checkout, and account access
Analytics cookies that help us understand how visitors use the Site
Marketing cookies that allow us to deliver relevant ads on third-party platforms

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality.

Data Security Practices

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, secure payment processing, restricted access to personal information, and regular security reviews.

No method of online transmission or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

Third-Party Services

We use GoHighLevel as our primary customer relationship management (CRM) platform. GoHighLevel acts as a data processor on our behalf and stores contact records, conversation history, form submissions, and automation workflows. GoHighLevel also enables our email, phone, voicemail, and SMS communications with you.

We use Shopify as our e-commerce platform for product sales, checkout, and order management.

These third-party services have their own privacy policies, and we encourage you to review them.

Your Rights & Choices

Depending on your location, you may have rights to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information (subject to legal exceptions)
Object to or restrict certain processing
Withdraw consent for marketing communications at any time
Opt out of SMS messages by replying STOP
Opt out of marketing emails by clicking the unsubscribe link

To exercise any of these rights, please contact us at info@pradasglow.com.

Opt-Out Instructions

SMS: Reply STOP to any text message from us to opt out. Reply HELP for assistance.
Email: Click "unsubscribe" at the bottom of any marketing email.
All marketing communications: Email us at info@pradasglow.com.

Children's Information

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically.